All of the products we offer on our website are backed by a 100% satisfaction guarantee. If you are unhappy with your purchase for whatever reason, you can take up to 14 days from the time you receive your order to contact us for a return merchant authorization number (RMA#). That code gives you the permission to take up to 2 weeks to return goods to our facility for a prompt and courteous refund. Please allow up to seven business days for the credit to be processed and posted to your account. The S&H component of your original order is not refundable.
Sorry, but due to the unique nature of certain goods, living portions of your order (such as soldier grubs and worms) and consumables that have been opened (like compost accelerator or filter packs) are not returnable or refundable. All returns must be in as-new condition and include all original parts and packaging materials. Returns are subject to a 10-20% restocking fee to cover inspection, cleaning, and re-boxing costs. We do not accept returns or process refunds for items purchased from another retailer or vendor.
The majority of our shipments are sent via UPS Ground and Fedex Ground, with the remaining items being sent via USPS (Priority and/or Parcel Post). Tracking numbers, if provided to us by the warehouse, are automatically emailed to the customer. Most of our products have flat shipping rates for the lower 48 states; locations outside the continental US, please call or email us for a prompt shipping quote. You can find a product's shipping cost and shipping method in the 'Shipping Details' tab. When possible, please recycle or compost your packaging materials. Please note: Fedex and UPS will not ship to PO Boxes.
If possible, we can ship to selected overseas destinations. Shipping fees are normally higher than those posted online. Please contact us by email for a prompt S&H quote. Customers are responsible for all additional fees associated with import-export, including customhouse brokerage charges, VAT taxes, duties or other unspecified tariffs. In the unlikely even that the overseas regulatory agencies bill us for any fees associated with your order, we do reserve the right to charge the full amount of these costs to the BILL-TO customer on file. If you have friends or family traveling between the continental US and your location, please consider having the item(s) shipped directly to them.
We want our customers to be happy with their purchases. If for whatever reason you wish to exchange an item within 14 days of delivery, please call or email us with details and we will do our best to honor your request. Due to the nature of shipping costs, we cannot apply those original S&H fees to the exchange.
Cancellations are possible, as long as the items have not shipped out. Once in transit, we cannot cancel the order. Please let us know as soon as possible if you wish to cancel and order placed by phone, email or online. We do not charge a fee for cancellations.
For items that we do not fabricate or grow ourselves, manufacturer warranties apply. If you are unable to locate the company or you cannot find details on your original purchase date, please contact us and we will do our best to assist. Please note: manufacturer warranties vary widely in coverage time and conditions. For future reference, we recommend keeping copies of all warranty cards.
Most parts can normally be obtained directly from the manufacturer. If you are unable to source the parts you require, please drop us a note - we may be able to assist.
CompostMania automatically charges sales tax for orders that are delivered to either North Carolina or Texas. Actual sales tax rates vary depending on county or jurisdiction.
If an item is received damaged, please notify the shipper immediately. Have your tracking number ready when calling. Also make every possible effort to contact CompostMania as soon as possible and report the same. Please note: damaged boxes do not always translate into damaged goods - do open and inspect boxes before calling. We will do our best to replace / repair any items that were broken in transit.
We normally post an alert if an item is out of stock; however, all of our contracted warehouses are not synchronized in real time, so backorders are possible without our immediate knowledge. If we discover an item is not in stock, we will post an estimate of when it should be available again - we will also notify customers who have pending orders for that item(s).